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Virtual Office Plan Comparison and Options |
| Call us: 1-866-870-6342 | |
| Inbound Call Center Services | Also check out our customer support plans |
Plan Features |
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Call Support I |
EasyStart |
RR |
RO |
RMO |
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Set-up Fee |
$100.00 |
$0.00 |
$0.00 |
$0.00 |
$0.00 |
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Monthly Fee |
$20 |
$29 |
$76 |
$185 |
$111 |
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Free Minutes included in plan |
30 |
70 |
200 |
500 |
unlimited |
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Free Toll Free Number/ Local Number |
1 |
1 |
1 |
1 |
1 (Local Number only) |
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Email message Instant delivery |
Free |
Free |
Free |
Free |
- |
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All Virtual call center features |
yes |
yes |
yes |
yes |
- |
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Exceeded call price-per-minute |
35 cents (sold in block on 100 minutes) |
60 cents |
56 cents |
52 cents |
0 cents |
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Double-Leg Billing |
never |
never |
never |
never |
never |
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True call billing, only billed for calls picked up by agents |
yes |
yes |
yes |
yes |
- |
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Business Hours |
5 AM - 7 PM (Pacific Time) |
5 AM - 7 PM (Pacific Time) |
5 AM - 7 PM (Pacific Time) |
5 AM - 7 PM (Pacific Time) |
- |
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Working Days |
Monday - Saturday |
Monday - Saturday |
Monday - Saturday |
Monday - Saturday |
- |
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Best of the Breed Features |
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Virtual e-fax (receive by email) |
- |
- |
- |
yes |
- |
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Call patching (optional) price-per-minute |
35 cents (In blocks on 100 minutes) |
94 cents |
74 cents |
74 cents |
- |
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Privacy Protection during Call patching |
Yes (Free) |
Yes (Free) |
Yes (Free) |
Yes (Free) |
unlimited |
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Live Call Recording all calls |
Yes (Free) |
Yes (Free) |
Yes (Free) |
Yes (Free) |
unlimited |
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Offsite backup of Call Recordings for up to 30 calendar Days |
Yes (Free) |
Yes (Free) |
Yes (Free) |
Yes (Free) |
unlimited |
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Free Weekly delivery of Call recording by Email |
Yes (Free) |
Yes (Free) |
Yes (Free) |
Yes (Free) |
unlimited |
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Call recording Privacy Protection by No call recording for patched calls |
Yes (Free) |
Yes (Free) |
Yes (Free) |
Yes (Free) |
unlimited |
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Low cost Call recording hosting with password protected control panel to view |
$7/month per 100 MB (Optional) Call recording will take 0.8 Mb/ Min of disk space. |
$7/month per 100 MB (Optional) Call recording will take 0.8 Mb/ Min of disk space. |
$7/month per 100 MB (Optional) Call recording will take 0.8 Mb/ Min of disk space. |
$7/month per 100 MB (Optional) Call recording will take 0.8 Mb/ Min of disk space. |
unlimited |
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Call blocking (send us the DNC list) |
yes |
yes |
yes |
yes |
- |
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All Call detail records and Monthly Call records Report by Email |
yes |
yes |
yes |
yes |
- |
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Call Answering Features |
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Live human attendant |
yes |
yes |
yes |
yes |
- |
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AVR with max 15 menu |
- |
- |
- |
- |
yes |
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Music-on-hold |
yes |
yes |
yes |
yes |
yes |
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Music jukebox |
yes |
yes |
yes |
yes |
- |
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System & Management Features |
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Central business number |
yes |
yes |
yes |
yes |
- |
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Multiple business numbers |
Optional |
Optional |
Optional |
Optional |
Optional |
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Unlimited scalability |
yes |
yes |
yes |
yes |
yes |
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No busy signals |
yes |
yes |
yes |
yes |
- |
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Custom greeting (send us your recorded wav file) |
yes |
yes |
yes |
yes |
yes |
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24X7 real-time system monitoring by us |
yes |
yes |
yes |
yes |
yes |
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Mission-critical fault tolerance |
yes |
yes |
yes |
yes |
yes |
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Offsite data backups |
yes |
yes |
yes |
yes |
yes |
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Least Agent Answer time (avg. 60 Sec.) |
yes |
yes |
yes |
yes |
- |
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Other Features |
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Outbound Calls |
50 cents/ minute |
50 cents/ minute |
50 cents/ minute |
50 cents/ minute |
- |
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Extra toll-free numbers (for same business) |
$30/mo each |
$30/mo each |
$30/mo each |
$30/mo each |
- |
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Extra local numbers (for same business) |
$30/mo each |
$30/mo each |
$30/mo each |
$30/mo each |
$30/mo each |
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Vanity number |
$25 |
$25 |
$25 |
$25 |
$25 |
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